A Guide to Customer Service Skills for the Service Desk Professional (English, Donna Knapp)
by Donna Knapp
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Book Details
Publisher
Cengage Learning
Language
English
ISBN-13
9781285063584
ISBN-10
1285063589
Author
Donna Knapp
About the Book
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New i…
ISBN: 9781285063584
ISBN-13: 9781285063584
ISBN-10: 1285063589
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Donna Knapp is the author of A Guide to Customer Service Skills for the Service Desk Professional. Browse more books by Donna Knapp on BookBajar.
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Product ID: isbn-9781285063584
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