Refund & Return Policy
Effective Date: May 2026
Website: https://bookbajar.in
Business Name: BookBajar
Address: 5/68, Maruthi Nagar, Mela Anuppanadi, Madurai — 625009, Tamil Nadu, India
Contact Email: info@bookbajar.in
Contact Phone: +91 9087 410 993
At a glance
- Return window: 15 days from delivery
- Refund method: Original payment method (card / UPI / bank)
- Refund time: 5–7 business days after we receive the return
- Return shipping: Free for all returns — we cover the cost
- Defective / wrong item: Free return, full refund
- Cancellation: Within 24 hours of order, before dispatch
At BookBajar, customer satisfaction is our top priority. If you are not satisfied with your purchase, you may request a return or refund as per the terms outlined below.
1. Return Eligibility
- Returns are accepted within 15 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging with all tags and accessories intact.
- Products that are damaged during transit, defective, or incorrect (wrong item shipped) are eligible for immediate return or replacement at no additional cost.
2. Non-Returnable Items
- Products marked as "non-returnable" or "final sale" on the product page
- Perishable goods and consumables
- Intimate or personal hygiene products
- Customized or personalized items (unless defective)
- Products with broken or missing seals/security tags
3. How to Request a Return
- Contact our customer support team via email at info@bookbajar.in or WhatsApp at +91 9087 410 993 within 15 days of delivery.
- Provide your order number, reason for return, and clear photos/videos of the product (if damaged or defective).
- Our team will review your request and respond within 24-48 hours with approval or further instructions.
- Once approved, ship the product back using the return instructions provided. For defective/damaged items, we will arrange a pickup or provide a prepaid return label.
4. Refund Process
- Refunds are initiated within 5-7 business days after the returned product is received and inspected.
- Refunds will be credited to the original payment method used at the time of purchase (credit/debit card, UPI, net banking, or wallet).
- For orders paid via Cash on Delivery (COD), refunds will be processed via bank transfer. You will be asked to provide your bank account details.
- Depending on your payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.
5. Shipping Charges for Returns
- Return shipping is free for all eligible returns, regardless of the reason. BookBajar bears the return shipping cost.
- For approved returns we will arrange a courier pickup or send a prepaid return label — you do not need to pay anything at the time of return.
- The original outbound shipping fee (if any was paid) is refunded only when the return is due to a defective, damaged, or incorrect item.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
7. Cancellations
- Orders can be cancelled within 24 hours of placing the order, provided the order has not been shipped.
- Once an order is shipped, it cannot be cancelled. You may request a return after delivery.
- Refunds for cancelled orders are processed within 3-5 business days to the original payment method.
8. Damaged or Missing Items
If you receive a damaged product or if items are missing from your order, contact us within 48 hours of delivery with photos/videos as evidence. We will arrange a free replacement or issue a full refund.
9. Contact Us
For any return, refund, or order-related queries, please reach out to us:
- Email: info@bookbajar.in
- WhatsApp: +91 9087 410 993
- Website: https://bookbajar.in/contact