Class Acts (English, Rachel Sherman)
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Book Details
Publisher
University of California Press
Language
English
ISBN-13
9780520247826
ISBN-10
0520247825
Author
Rachel Sherman
About the Book
In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how m…
ISBN: 9780520247826
ISBN-13: 9780520247826
ISBN-10: 0520247825
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Product ID: isbn-9780520247826
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