On the Front Line (English, Stephen J. Frenkel | Marek Korczynski | Karen A. Shire)
by Stephen J. Frenkel | Marek Korczynski | Karen A. Shire
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On the Front Line by Stephen J. Frenkel | Marek Korczynski | Karen A. Shire is listed under ILR Press on BookBajar. Full details, specifications and reader reviews are below.
Book Details
Publisher
ILR Press
Language
English
ISBN-13
9780801435874
ISBN-10
0801435870
Author
Stephen J. Frenkel | Marek Korczynski | Karen A. Shire
About the Book
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments--such as variance in authority relations and div…
ISBN: 9780801435874
ISBN-13: 9780801435874
ISBN-10: 0801435870
Reader's Guide
What This Book Covers
- ·The main subject matter of On the Front Line
- ·Ideas and detail relevant to ILR Press
- ·Context that helps make sense of the material as a whole
Best Suited For
Readers with an interest in ILR Press, from students to hobbyists.
Why It Stands Out
- ·Ships as a genuine physical copy, checked before dispatch
- ·Covered by BookBajar's 15-day return window
Frequently Asked Questions
What is the price of On the Front Line?
On the Front Line starts from ₹4702 at BookBajar. Available in Paperback.
Who is the author of On the Front Line?
Stephen J. Frenkel | Marek Korczynski | Karen A. Shire is the author of On the Front Line. Browse more books by Stephen J. Frenkel | Marek Korczynski | Karen A. Shire on BookBajar.
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What is the ISBN of On the Front Line?
On the Front Line has ISBN 9780801435874 (ISBN-10: 0801435870). Use this to confirm you're ordering the exact edition listed here.
What can I expect from On the Front Line?
About the Book The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work.
Product ID: isbn-9780801435874
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