Understanding Reference Transactions (English, Matthew L. Saxton | John V. Richardson)
by Matthew L. Saxton | John V. Richardson
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Book Details
Publisher
Academic Press
Language
English
ISBN-13
9780125877800
ISBN-10
0125877803
Author
Matthew L. Saxton | John V. Richardson
About the Book
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references cou…
ISBN: 9780125877800
ISBN-13: 9780125877800
ISBN-10: 0125877803
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Product ID: isbn-9780125877800
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